Return and Refund Policy

Last Updated: 13 October 2026

Welcome to Ever Home Trading L.L.C. (everhome.ae). We want you to be completely satisfied with your purchase of premium bedding, ready-made linens, curtains, and upholstery textiles. Please read our comprehensive Return, Refund, and Shipping policies carefully below.

1. Return Window & Product Conditions

  • Return Window: You may request a return or exchange within 7 days of delivery.

  • Product Condition: To be eligible for a return, items must be brand new, completely unused, unwashed, and in their original condition with all original tags and product packaging intact.

  • Non-Returnable / Non-Refundable Items:

    • Hygiene-Sensitive Products: Opened or used pillows, duvets, and mattress protectors are strictly non-returnable and non-refundable.

    • Customized Goods: Custom-tailored or made-to-measure goods (such as customized curtains or specialized cut upholstery fabrics) cannot be returned or refunded.

2. Return Methods and Shipping Responsibility

  • In-Store Returns (Free): You can return eligible items directly to our physical showrooms in Abu Dhabi for immediate inspection at zero cost:

    • Main Branch: EAST 29, SALEH THANI MOHAMMED MAJED BUILDING, AL DANA, ABU DHABI, UNITED ARAB EMIRATES.

    • Branch Showroom: Sector W4, Al Khalidiyah, Abu Dhabi, UAE.

  • Returns By Mail / Courier: If you are located across other emirates (such as Dubai, Sharjah, or Ajman), you may contact our support team to arrange a courier pickup.

  • Return Shipping Charges & Label: Return shipping costs are the customer’s responsibility unless the product arrived damaged, defective, or incorrect. We do not provide pre-paid return shipping labels in the package.

  • Restocking Fees: There are no restocking fees charged for eligible returns.

3. Exchanges

  • Need a different color or size? We are happy to exchange eligible items.

  • Please notify us via WhatsApp or email before sending the item back. Additional shipping fees may apply for delivering the new replacement item.

4. Damaged, Defective, or Incorrect Items

  • If you receive a product with stitching issues, defects, or if an incorrect item was shipped, please notify us within 7 days of delivery.

  • After verifying photographic proof sent via WhatsApp or email, we will arrange a free replacement or approve a full refund.

5. Refund Processing Details

  • Notification Required: To initiate any return or refund, you must first notify us via WhatsApp or email.

  • Refund Method & Timeline: Approved refunds will be credited back directly to your original method of payment.

  • Refund Processing Time: It takes up to 7 business days for us to process the refund on our end, though actual credit timing into your account may vary depending on your bank’s processing cycles.

6. Summary of Shipping & Delivery Charges

  • Order Cut-Off Time: 2:00 PM (Gulf Standard Time). Orders placed before 2:00 PM are processed the same day; orders after 2:00 PM are processed on the next business day.

  • Delivery Timelines: Total estimated delivery time is 2 to 6 business days (0–1 day handling time and 2–5 days transit time).

  • Free Shipping Threshold: Orders with a cart value of AED 200 or more automatically qualify for free standard delivery across the UAE.

  • Standard Shipping Fee: For orders below AED 200, a flat shipping charge of AED 20 applies.

  • Store Pickup: Free store pickup is available at our Abu Dhabi showrooms for online orders.

Need Assistance? Contact Us

If you have any questions regarding returns, refunds, or your orders, please reach out to us:

  • Company Name: Ever Home Trading L.L.C.

  • Address: EAST 29, SALEH THANI MOHAMMED MAJED BUILDING, AL DANA, ABU DHABI, UNITED ARAB EMIRATES

  • Email: help@everhome.ae

  • Phone / WhatsApp: +971 56 124 4881